Terms and conditions

Reservations & Deposit – A non-refundable deposit equivalent to the cost of one night’s accommodation is required to secure your reservation in Cold Cotes Cottages, where reservations are made more than 4 weeks in advance of the date of stay. For bookings made less than 4 weeks before the commencement date, the total cost of the holiday is payable in full.

Payment – We accept payment by cash, bank transfer and cheque.

Balance – The balance is payable in full 4 weeks prior to the commencement of your holiday. In the event of payment not being received 4 weeks prior to the start date; the owner reserves the right to cancel the booking and retain the deposit.

Booking Confirmation – Your reservation will only be complete when payment has cleared and you have received confirmation from us.

Cancellations – In the event of cancellation, we will make all reasonable effort to re-let the accommodation, but if this fails, guests are kindly reminded that they are liable for the costs incurred. Guests are reminded that a booking is a legally binding contract and the deposit is non-refundable. After the balance has been paid in full, if we are able to re-let the property, the balance will be refunded and the deposit retained.

We recommend taking out Holiday Cancellation Insurance.

Cold Cotes Cottages reserve the right to cancel a booking forthwith without liability on its part in the event of damage or destruction to Cold Cotes Cottages by fire or other causes, any shortage of labour, or any other cause beyond its control that prevents it from performing its obligations in connection with any reservation. In such an event, Cold Cotes Cottages will refund the full cost of the deposit.

Arrival Time – The cottages are available from 3pm on the arrival day. Details regarding collection of the key will be provided to guests on booking.

Departure Time – Guests are requested to vacate by 10.00am on the day of departure.

Breakages and Spillages – Guests are asked to report any breakages or spillages that occur during their stay.

Cleaning – Guests are asked to leave the property in a clean and tidy condition, as they find it on arrival.  A charge of £15 may be incurred if extra cleaning is required.

Maintenance – The owner shall be allowed access at any reasonable time in order to carry out necessary maintenance.

Guests – The number of guests staying in the cottage must not exceed the number booked and the maximum number for the cottage.

Dogs – dogs are welcome by arrangement at a small extra charge of £10.00 per dog per booking.   Because of the small size of the accommodation, there is a limit of two small dogs in each apartment.  Please do not leave dogs unattended in the accommodation or allow them on the furniture and they must be kept on a lead in the grounds at Lower Barn, Cold Cotes.  The guest is totally responsible for that pet.

Smoking – Cold Cotes Cottages are non-smoking premises.